Terms of Service

These Terms of Service ("Terms") govern your access to and use of the LUMREN application and website (the "Service"), operated by LUMREN ("we," "us," or "our"). By downloading, accessing, or using LUMREN, you agree to be bound by these Terms and to our Privacy Policy, which is incorporated here by reference.

If you do not agree to these Terms, do not use the Service.

1. Eligibility & Age Requirement

You must be at least 18 years of age — or the age of legal majority in your jurisdiction if higher — to create an account or use LUMREN. LUMREN is not directed at, and must not be used by, anyone under 18. By creating an account you represent and warrant that you meet this requirement. We do not knowingly permit anyone under 18 to hold an account, and we reserve the right to request age verification and to suspend or terminate any account we reasonably believe belongs to a minor. See our Children's Privacy section for how we handle information if we learn a minor has used the Service.

2. Account and Access

Using LUMREN requires creating an account and holding an active subscription; there is no free tier. You agree to provide accurate information during onboarding and to keep your login credentials secure.

Your account carries your scan history, journal entries, companion settings, Community activity, and subscription entitlement across devices. You can permanently delete your account and everything associated with it at any time from Settings → Delete Everything. This performs real, immediate deletion of your account and data — including your Community posts, replies and voice clips — from our servers and your device; it is not a soft deactivation.

You are responsible for all activity that occurs under your account, and for keeping your credentials confidential.

3. Permitted Use

You may use LUMREN for your own personal, non-commercial wellness purposes. You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse engineer, decompile, or extract source code from the app
• Use automated tools to access, scrape, or flood the Service
• Interfere with or disrupt the integrity or performance of the Service
• Impersonate any person or entity or misrepresent your affiliation
• Use the Service to harass, abuse, or harm others
• Resell, sublicense, or commercially exploit any part of the Service

4. Community Guidelines & User Content

LUMREN includes a Community feed where you can post text, voice clips, and reactions that are visible to other users of the Service. This is an optional feature — participation is your choice.

4.1 Your content, your license to us

You retain ownership of anything you post to the Community (a "Post"). By submitting a Post, you grant LUMREN a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display that Post within the Service so that other users can see it. Posts to the Community feed are visible to other LUMREN users. Do not post anything you are not comfortable being seen by other users.

4.2 Acceptable use in Community

When posting, replying, or sending voice clips in Community, you agree not to post content that:

• Is defamatory, threatening, harassing, hateful, or discriminatory toward any individual or group
• Depicts, promotes, or encourages self-harm, suicide, disordered eating, or violence
• Is sexually explicit, or sexualises or endangers a minor in any way
• Is illegal, promotes illegal activity, or infringes another person's intellectual property or privacy rights
• Impersonates another person or misrepresents your identity or affiliation
• Contains spam, solicitation, or commercial advertising unrelated to your own wellness journey
• Provides specific medical, psychiatric, or crisis advice in place of a qualified professional

If you are in crisis or having thoughts of self-harm, please contact your local emergency number or a crisis line immediately — Community is not a substitute for emergency or professional support.

4.3 Reporting, blocking, and moderation

Every Post and reply can be reported directly in the app, and you can block any user, which hides their content from your view. Reports are reviewed and may result in content removal, a warning, or suspension or termination of the reported account, at our discretion. We may also remove content or restrict accounts proactively, without prior notice, where we reasonably believe these Guidelines have been violated. To report content or an account issue you cannot resolve in-app, contact legal@lumren.app.

4.4 Removal of your content

You can delete your own Posts and replies at any time from within the app. Deleting your account removes your Community content from the feed as described in Section 2. A report we are actively reviewing may be retained briefly for moderation purposes even after removal from public view. We cannot guarantee removal of content that other users have copied, screenshotted, or shared outside the Service before deletion.

5. Health and Wellness Disclaimer

LUMREN provides biometric estimates and wellness guidance for informational and personal development purposes only. Specifically:

• Heart rate (BPM), breathing rate, and signal quality are estimates derived from smartphone camera optical sensing (PPG). They are not medical-grade measurements and must not be used for medical diagnosis, monitoring, or treatment decisions. LUMREN does not measure or report blood oxygen (SpO2), heart rate variability (HRV), stress, recovery, or arrhythmia.
• The "body state" reading (settled, steady, or activated) is a plain-language comparison of your current heart rate to your own recent scan history, optionally combined with how you say you feel. It is not a clinical or diagnostic score.
• AI companion responses — whether in text or voice — are generated by artificial intelligence and are not a substitute for professional mental health, medical, or therapeutic advice, and are not reviewed by a clinician before being shown to you.
• Breathwork, mudra, and sound therapy content is intended as general wellness practice. If you have a cardiovascular condition, respiratory condition, epilepsy, or are pregnant or have another relevant health condition, consult a physician before use.
• The "dimensional level," clarity streak, and related tier/consciousness framing are conceptual, gamified wellness constructs — not scientific or medical classifications.

If you are experiencing a mental health crisis or medical emergency, contact emergency services or a qualified professional immediately.

6. Intellectual Property

The Service, including all content, features, code, design, trademarks, and branding, is owned by LUMREN and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the app on your personal device for personal use.

You retain ownership of any personal content you create (journal entries, voice notes, Community Posts), subject to the licence described in Section 4.1 for content you choose to share with other users.

7. Third-Party Services

LUMREN integrates third-party services including AI providers (Anthropic), voice synthesis (ElevenLabs), cloud infrastructure and storage (Supabase), subscription management (RevenueCat), and analytics and crash reporting (PostHog, Sentry). Your use of features built on these services is subject to their respective terms and privacy policies, described further in our Privacy Policy. We are not responsible for the availability, content, or practices of third-party services.

8. Subscriptions, Payments & Right of Withdrawal

LUMREN offers paid subscription plans. Current indicative pricing (localised pricing is shown at checkout and controls):

• CORE: $14.99/month or $89.99/year
• PRO: $29.99/month or $169.99/year

AUTO-RENEWAL DISCLOSURE: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within the 24 hours prior to the end of the current period at the price of your selected plan. Manage or cancel your subscription in your App Store or Google Play account settings — cancellations cannot be processed by LUMREN directly.

• Subscriptions are billed through the Apple App Store or Google Play Store
• Cancellations must be made through your device's subscription management settings
• Refunds are governed by Apple's and Google's respective refund policies
• We reserve the right to modify pricing with reasonable advance notice; changes apply from your next renewal

EU / UK / EEA right of withdrawal: If you are a consumer in the European Union, EEA, or United Kingdom, you ordinarily have a 14-day right to withdraw from a distance contract without giving a reason. Because a subscription gives you immediate access to digital content and services, by subscribing you expressly request immediate access and acknowledge that your statutory right of withdrawal is lost once performance has begun with your consent — except where mandatory local law provides otherwise. Nothing in these Terms limits any statutory consumer right that cannot lawfully be waived.

9. Digital Reset Feature

The Digital Reset feature is an optional wellness tool that adds a brief reset experience before blocked apps open. By enabling Digital Reset, you agree to the following:

• You voluntarily choose which apps to block. LUMREN does not select, suggest, or require blocking of any specific apps.
• The feature is for personal wellness and attention management purposes only. It is not a parental control system and must not be used to restrict another person's device access without their consent.
• On iOS, the feature uses Apple's Family Controls framework; on Android, it uses an Accessibility Service, Usage Access, and the ability to display over other apps. Each requires your explicit, manual setup and can be revoked at any time in device Settings.
• LUMREN is not responsible for any consequences arising from app blocking, including missed notifications, communications, or time-sensitive information while an app is blocked.
• Digital Reset is a wellness aid and is not a substitute for professional advice regarding screen time, digital addiction, or mental health.

10. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMREN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING CONTENT POSTED BY OTHER USERS IN COMMUNITY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death, personal injury caused by negligence, or fraud, or any liability that cannot be excluded under applicable consumer protection law.

11. Indemnification

You agree to indemnify and hold harmless LUMREN and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your Community content, your violation of these Terms, or your infringement of any third-party rights, to the extent permitted by applicable law.

12. Termination

We reserve the right to suspend or terminate your access to the Service — including your ability to post in Community — at any time for violation of these Terms, including the Community Guidelines in Section 4, or for any other reason at our discretion, consistent with applicable law. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will survive.

13. Governing Law & Your Statutory Rights

These Terms are governed by the laws of the jurisdiction in which LUMREN is incorporated, without regard to conflict of law principles, and disputes shall be resolved in the courts of that jurisdiction. If you are a consumer resident in the European Union, EEA, United Kingdom, or another jurisdiction that grants you mandatory local consumer-protection rights, this governing-law clause does not deprive you of the protections of the mandatory laws of your country of residence, and you may also be entitled to bring proceedings in your local courts.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via in-app notice. Continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Service and may delete your account as described in Section 2.

15. Contact

Questions about these Terms, or reports about Community content or conduct, should be directed to:

• Email: legal@lumren.app
• Website: lumren.app